3. MODIFICATION/CANCELLATION OF THE SERVICE
3.1 ASD reserves the right to inform the Consumer (via SMS, phone, and/or email to the contact details provided at the time of booking) about the inability to provide the Service on the agreed date and time, or the need to modify the agreed Service up to eighteen (18) hours before the Service is due to be provided, even in the absence of force majeure causes. In such cases, the Consumer will be entitled to a voucher of an amount determined by ASD corresponding to the portion of the Service that cannot be provided, or may reschedule the date and time of the Service and its content according to availability at that time. The Consumer must communicate their choice within forty-eight (48) hours of receiving the notification from ASD regarding the inability to provide the Service as initially agreed. In any case, ASD will not be required to reimburse any travel, transport, accommodation, etc., expenses that the Consumer may have already incurred in relation to the Service that was canceled or modified.
3.2 ASD reserves the right, at its sole discretion, to change the times and methods of providing the Service in case of force majeure causes, such as adverse weather conditions (rain or strong winds), environmental situations, and/or conditions of the facilities and structures that prevent the safe delivery of the Service, even for limited periods during the day. In this case, the Consumer will be entitled to a voucher of an amount determined by ASD corresponding to the portion of the Service that cannot be provided, or may reschedule the date and time of the Service and its content according to availability at that time. In any case, ASD will not be required to reimburse any travel, transport, accommodation, etc., expenses that the Consumer may have already incurred in relation to the Service that was canceled or modified.
3.3 If, after part of the agreed Service has been provided, the remaining portion of the Service cannot be delivered, even in the absence of force majeure causes, ASD will provide, where possible, alternative solutions, consistent with technical and safety requirements, at no additional cost to the Consumer.
3.4 If the Consumer wishes to modify the date and/or time of the previously purchased Service, such a modification can be made according to the methods outlined on the website www.visitdossena.it, and based on availability within the following six (6) months, exclusively within 2 (two) calendar days before the originally purchased date, under the following conditions: A handling fee of 5.00 euros will apply if the modification is made between 2 (two) and 5 (five) calendar days before the original date.
Modifications made more than 5 (five) calendar days before the original date will be free of charge. Furthermore, if the modification results in a higher price for the Service than originally purchased, the Consumer will be required to pay the difference to ASD at the time of the modification request.
3.5 In the event that the Consumer does not show up for check-in at Piazzale degli Alpini n.1 (Infopoint) or at the reception point at the mines within the established time, ASD may refuse access to the Service. The corresponding ticket will be considered used, and therefore, it will not be refunded under any circumstances.
